Back around April 2022, our Senior Deputy General Secretary kicked off a big review of IT at CWU. It was a chance to look across the union at what we needed to do, including our core membership tools.
I thought the challenge of our old membership system contract coming to an end in 18 months could also be an opportunity to move to a more modern infrastructure that could better support innovation.
Continue reading Moving to Dynamics at CWU: a case study from discovery to deliveryIn September, the TUC Digital Lab ran a workshop for unions working on or considering CRM migration projects.
This is the second time we’ve covered CRM in the Digital Lab and, for the second time, it was very popular, with 40 union staff from 20 union organisations of all sizes attending, ensuring we captured a range of experiences.
Continue reading Running CRM projects in unionsUnion joining forms are an important but often overlooked step in union organising. You need a process to get people into the union, check applicability in some cases, gather their contact data and set up appropriate payment routes.
Sometimes this means the forms get more complicated than they need to be. Having one guaranteed interaction with a new member means there’s a chance to gather lots of information that unions may or may not need in the future. However that can bloat forms and put people off from joining due to complexity or concern at sharing data. Continue reading User needs for union joining forms
