Making trade unions more agile

At the end of 2016, I took part in a design sprint looking at the unionfinder functionality on the TUC website. The tool matches thousands of people to TUC affiliated unions every month, but it could be easier for users, more accurate in its matching, and better suited to finding and recruiting new members. Continue reading Making trade unions more agile

Our first design sprint

A key function for the TUC online is to signpost people to trade unions. Thousands use the unionfinder tool on TUC sites every month, but it is under-performing, with difficulties in giving people authoritative results, and a user journey that is losing some people along the way. We ran the TUC’s first design sprint around this issue, looking at the challenge of how people find the right union and how to make it easy for them to join it. Continue reading Our first design sprint