- October 29, London – Service design for unions: TUC Digital Lab workshop #7. Join us for a TUC Digital Lab workshop looking at how we can improve union services and processes, how they’re designed and delivered to meet the growing expectations of our members, and how we can make the best use of digital tools and techniques to help us do it. We’ll look at how we can use the methods of Service Design to improve the experience we offer our members, across the digital, physical and human interactions we have with them. For unions, this means things like handling enquiries better, consistent casework, effective training and support for members. It’ll be useful for anyone who’s involved in the strategy and planning for front-line delivery of union services, digital or otherwise, along with their digital colleagues.
- Nov 7, Webinar – Organising the next generation of workers. TUC Education webinar with two young trade unionists taking about the work that they’ve done to organise young workers in Yorkshire and the Humber (see this post for more background).
- November 21, London – Using digital in election and referendum campaigns: TUC Digital Lab workshop #8. Elections are now being fought online as much as on the doorstep, and the technology is changing with every new political cycle. An election or referendum campaign is a hectic time to be trying to get across our unions’ key messages. We can’t afford to get behind on our use of digital if we want to get any cut through. This Digital Lab workshop will look at what unions need to know in order to make the most of the new technologies and approaches on offer. With union case studies and expert presentations we’ll work to identify best practice for unions with or without political affiliations, and help unions identify the areas where they need to focus their work, to be better prepared for an election or referendum that could come at any time.
16 Jan 2019 – Innovation in unions: Lessons from Denmark – HK Lab Programme Leader Mathias Askholm told us us how HK built a major innovation programme and developed a culture of digital change across the union.
23 Jan 2019 – Tech tools for organisers – Action Network’s Brian Young gave a sneak preview of US unions’ major new organising toolkit, Action Builder, and talked about how it was co-operatively designed with unions, to make things easier for organisers.
29 Jan 2019 – Creating Social Media Videos for Unions – AlterEco‘s Richard Roaf introduced the creative and technical skills needed to create a short social media video on your mobile phone.
7 Feb 2019 – Online to offline organising – OUR WalMart Director Dan Schlademan told us how they support local branches and campaigns with a ladder of online engagement.
12 Feb 2019 – Digital innovation: the Co-op approach – A workplace tour and presentation by Co-op Digital in Manchester, showing how they manage their extensive transformation work to improve member and customer experiences.
26 Feb 2019 – Digital transformation in unions – A strategy workshop to develop a first draft of a set of design principles for union digital transformation projects. Read more on the 8 principles here.
26 Apr 2019 – Welcoming new members to your union: Digital Lab workshop #1 – Many unions are working on modernising their online joining processes, and getting good results. But getting people to join is only the first stage. What happens next is just as important if we’re to keep them in membership longer term. How can we give new members a warm welcome to the union, and provide the information, services and opportunities they might need in the first weeks after becoming a member? Read the workshop report here.
29 Apr 2019 – #digitalunions meetup. Evening meetup for union digital officers, to hear the experiences and learnings from four different union digital projects.
15 May 2019 – How to make the most out of Facebook and Twitter
Webinar with the TUC digital comms team on how trade unionists can use features on social media to organise, network and campaign.
May 23 2019 – Campaigning to win with digital: TUC Digital Lab workshop #2
How can we take advantage of digital to boost our unions’ ability to win campaigns? A Digital Lab practical workshop looking at how digital-first organisations approach campaigning, and where there are opportunities to take next steps in our unions. Read the workshop report here.
Jun 18 2019 – Successful union balloting with digital: TUC Digital Lab workshop #3
How digital can make it easier to seek and gain mandates from our membership. How we can maximise statutory ballot turnouts? How we can increase the efficiency and reach of indicative balloting?
June 27 2019 – Effective email writing for union campaigns
A small group training course aimed at helping union comms and campaigns staff to write more impactful email for mobilisation. The format worked well and we could run this again if there’s demand, so let us know if you’d like to see this course happening again.
July 8 2019- Optimising union digital: How to engage both members and non-members online – Alex Lloyd Hunter of Forward Action discussed key strategies, tactics and processes you need to run an effective digital engagement that helps recruit new members, retain existing ones, and boost your campaigning. Read some of the insights here.
July 24 2019 – Union organising in the digital age: TUC Digital Lab workshop #4 – The 4th Digital Lab workshop looked at digital tools and techniques to make our existing organising approach more effective. Write-up coming soon. Read the workshop report here.
August 16 2019 – Digital content for unions: Strategy and delivery. Digital Lab workshop #5 – Led by content strategy agency Contentious, this session was about working out how to prioritise the content members need; Developing clear, engaging digital content, and Understanding whether it’s working for members. Read the workshop report here.
September 9 2019 – Meeting the challenges of digital: Digital Lab at Congress 2019 – Congress 2019 fringe workshop, run in partnership with the Centre for the Acceleration of Social Technology, to help people from all roles across the movement to identify the challenges they face in making the most of digital.
September 13 2019 – Effective email writing for union campaigns – A small group training course helping union comms and campaigns staff to write more impactful email for mobilisation.
September 20 2019 – Using data to build trade unions: TUC Digital Lab workshop #6 – In this TUC Digital Lab session discovered and shared best practice in: Building learning from data into union digital projects; Improving the quality of our data; Understanding data protection and data ethics.