TUC Digital Lab, Author at TUC Digital Lab

How ACV-CVS is using AI to process emails from members

Unions21 report on how Belgian union ACV-CVS is experimenting with AI to categorise and prioritise large numbers of incoming emails from members more effectively for their membership services team.

Add your voice: the first global study of AI in union work

Nick Scott at Unions21 is running a global survey into union attitudes to internal use of AI.

Job applications are the visible tip of the AI iceberg for unions

Nick Scott of Unions21 looks at how unions should respond to the growing use of AI in job applications.

Unions gather to share, learn and strategize on AI’s “perils and promises”

Report from a UNI Global summit on AI.

Trade union website league table 2024

Simon Parry looks at domain authority across UK union sites every year. He’s drawn up 2024’s table of positions and changes. Check it out here.

A better way to keep your member data up to date

Online joining service Join Together profile their new update system, designed to improve member data accuracy and help unions retain more members over time.

Priorities for developing technological capability inUK trade unions

Grassroots union digital group Organise Lab have published their research into reps’ needs around tech tools and training.

The need to protect writers due to the growth of artificial intelligence

In a recent talk on the national Eisteddfod field, Manon Eames from the Writers’ Guild spoke about her concerns as a result of the growth of artificial intelligence and its impact on workers and culture.

Is Twitter an X platform?

The CSP’s Rob Yeldham reflects on why the union is deciding to keep posting on Twitter. Some helpful ideas for unions considering what’s right for their own social channels.

Modernising membership management for the CWU

Tech consultancy Incremental worked on CWU’s move to a Microsoft Dynamics CRM. They have published this case study of the project on their website.