When we set up the TUC Digital Lab, the first thing we did was to work with unions to devise a set of 8 digital design principles to help inform our work. They’ve stood up pretty well over the years and been useful to us on many occasions in steering the choices we make in what we do.
The principles can be a useful lens to view projects through. And with so many unions currently embarking on CRM change projects, I thought it might be good to revisit them in the context of CRM change, to see how each one might inform a new project.
Continue reading Design principles for a new union CRM project